Warranty Guidelines

Important Policy Notice:

To ensure compliance with our return and warranty policies, customers are required to record a video while unboxing the product at the time of delivery. This video will serve as proof of the product's condition upon arrival and will be necessary for any claims related to damages, discrepancies, or other issues. Please make sure to keep this video until you are fully satisfied with your purchase.

Thank you for your understanding and cooperation.

Super Asia Appliances Warranty Guidelines:

 This is your personal warranty form super Asia MDS ltd. And cannot transferred to any other. It is claimable only for actual buyer subject to purchase of product from superasiastore.com.

 Parts Warranty:

In case of any technical issue within (1) year free of cost repairing shall be done with new or used parts (this facility is valid for one time only)

Warranty Details as Under:

·         Warranty card should be filled correctly & proper. Incomplete, cancelled or altered warranty card shall not be considered valid.

·         Warranty shall be considered void, if the product is repaired from a workshop other than Super Asia customer care center or contract workshop.

·         In case of fluctuations, low quality wiring and generator supply short circuit overload, carelessness, natural disaster, accident and product replacement, warranty shall also be considered ineffective.

·         In case of inappropriate use of product and violation of manual book, warranty shall stand ineffective

·         In case of damage due to rats biting, warranty shall be considered void

·         Delivery & visit charges shall be borne by the customer. (there will be no visit charges within (1) year from the date of purchase)

·         In case of use on trading basis, warranty shall stand ineffective.

Warranty terms & conditions:

·         In case of any dispute, legal proceedings shall be held in courts under the jurisdiction of Gujranwala.

·         The company shall not be responsible for any physical / financial loss due to product usage.

·         Part of old model products or repairing shall be subjected to availability of stock.

 

      Warranty Period Chart for Super Asia Products:

S.N	PRODUCTS	GENERAL WARRANTY	SPECIAL WARRANTY	DURATION
1	Auto Washing Machine	01 Year	Motor only once	10 Year
			PCB Kit only once	03 Year
2	Washing Machine	01 Year	Motor only once	10 Year
3	Spinner	01 Year	Motor only once	05 Year
4	Gas Water Heater	01 Year	Thermostat only once	01 Year
			Water Tank only once
5	Electric Water Heater	01 Year	Thermostat only once	01 Year
6	Instant Gas Water Heater	01 Year	Ignition Kit only once	01 Year
			Heat Exchanger only once
7	Air Cooler	01 Year	Motor/Pump only once	01 Year
8	Water Dispenser	01 Year	Compressor only once	01 Year
9	Electric Water Cooler	01 Year	Compressor only once	01 Year
10	Air Purifiers	01 Year	Motor only once	01 Year
			PCB Kit only once
11	Microwave Oven		Service & Spare Parts (Magnetron Only once)
12	Food Processor		Service & Spare Parts (Element only once)	01 Year
13	Sandwich Maker		Service & Spare Parts (Heater only once)	01 Year
14	Electric Kettle		Service & Spare Parts (Element only once)	01 Year
15	Hand Blender		Service & Spare Parts (Element only once)	01 Year
16	Stand Blender		Service & Spare Parts (Element only once)	01 Year
17	Juice Extractor		Service & Spare Parts (Motor Only once)	01 Year
18	Juicer Blender		Service & Spare Parts (Motor Only once)	01 Year
19	Citrus Juicer		Service & Spare Parts (Motor Only once)	01 Year
20	Mini Chopper		Service & Spare Parts (Motor Only once)	01 Year
21	Meat Grinder		Service & Spare Parts (Motor Only once)	01 Year
22	Toaster		Service & Spare Parts (Motor Only once)	01 Year
23	Gas Hob		Service & Spare Parts	01 Year
24	Kitchen Hood		Service & Spare Parts (Motor Only once)	01 Year
25	Free Service (from date of purchase)
	Terms and conditions will apply

 

Fan Products Warranty terms & conditions:

·         This is your personal warranty from Super Asia MDS Ltd. And cannot be transferred to any other. It is claim able only for actual buyer subject to purchase of product from the Authorized Dealer, Super Asia Display or Official web site (superasisastore.com)

·         Warranty card should be filled correctly & properly. Dealer stamp and signature are necessary. Incomplete cancelled or altered warranty card shall not be considered valid.

·         Super Asia AC-220V fan motor warranty is (03) years. (except plastic fans)

·         In case of any technical issue in motor that shall be replaced with a new or used motor (this facility is valid for one time only and only motor will be changed)

·         Motor warranty of AC-DC or 30W inverter fan is (05) years from the date of purchase.

·         Warranty of PCB kit is (03) years.

·         Warranty is not applicable on those parts or motor damaged by the voltage fluctuation.

·         Warranty is not valid on those fans that are damaged or burnt due to wrong connection or installation.

·         Company is not responsible on those damages done due to use of low quality or bigger number capacitor and warranty shall stand ineffective.

·         All expenses bearded by the customer on change of fan from Dealers, Distributer, company display or official website.

·         There is no warranty on damages of any part of fan.

·         Don’t use the fan regulator or dimmer on remote operated fans.

·         Warranty shall be considered void. On accidental damages, if the product is repaired by the buyer himself, or from a workshop other than Super Asia Customer Care Center or Contract Workshop.

·         There is no warranty on those fans that are burnt due to water, except Ceiling fan water proof.

·         Warranty is not applicable on body or parts of plastic fans including Exhaust fans, louver fans etc.

·         In case of any dispute, legal proceedings shall be held in courts under the jurisdiction of Gujranwala.

·         The Company shall not be responsible for any physical/financial loss due to product usage.

 

 

FAN PRODUCTS WARRANTY CHART
S.N	PRODUCTS	GENERAL WARRANTY	SPECIAL WARRANTY	DURATION
1	Ceiling Fan (AC/DC or AC Inverter)	05 Years	Motor only once	05 Year
			PCB Kit only once	03 Year
2	Pedestal Fan (AC/DC or AC Inverter)	05 Years	Motor only once	05 Year
			PCB Kit only once	03 Year
3	Bracket Fan (AC/DC or AC Inverter)	05 Years	Motor only once	05 Year
			PCB Kit only once	03 Year
4	Ceiling Fan	03 Years	Motor only once	03 Year
5	Pedestal Fan	03 Years	Motor only once	03 Year
6	Bracket Fan	03 Years	Motor only once	03 Year
7	Floor Fan	03 Years	Motor only once	03 Year
8	Louver Fan	03 Years	Motor only once	03 Year
9	Exhaust Fan	03 Years	Motor only once	03 Year
10	Stand Fan	03 Years	Motor only once	03 Year
11	Table Fan	03 Years	Motor only once	03 Year
12	False Ceiling Fan	03 Years	Motor only once	03 Year
13	Mist Fan	03 Years	Motor only once	03 Year
14	Circ-o-Matic Fan	03 Years	Motor only once	03 Year
15	Fix Fan	03 Years	Motor only once	03 Year

 

 Out of Warranty

If a product that is out of warranty reflects a technical issue & customer wants to avail the services, the customer must incur a certain amount of charges. In case the product is irreparable, the same product will be returned back to the customer.