We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@superasia.biz. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@superasia.biz.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@superasia.biz.

Important Policy Notice:

To ensure compliance with our return and warranty policies, customers are required to record a video while unboxing the product at the time of delivery. This video will serve as proof of the product's condition upon arrival and will be necessary for any claims related to damages, discrepancies, or other issues. Please make sure to keep this video until you are fully satisfied with your purchase.

Thank you for your understanding and cooperation.

Refunds Policy for Online Paid:

Super Asia company do not offer cash refunds on purchased items. A “Refund” may only be issued if:

• ·         The customer cancels the order before super Asia starts processing the shipment.

• ·         The item does not match the original specifications of the product.

Cancellation Policy

We believe in helping our customers as much as possible and have a liberal cancellation policy. However:

·         Cancellation requests will not be entertained if orders have been communicated to the customers and shipping has started.

·         No cancellation for orders under the Same Day Delivery category.

·         No cancellations for products obtained on special occasions.

Out of Stock situations

We try to ensure all products are in stock. If unavailable, we will either replace with an equal condition product or process the refund.

 

Refund Policy for Cash on Delivery:

Super Asia company do not offer cash refunds on purchased items. A “Refund” may only be issued if:

·        The item does not match the original specifications of product.

·       Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the items.

·         If your return is approved, we will initiate a refund to your account no. and title according to original method of payment.

·         After receiving of your return product You will receive the credit within 15 number of days, depending on your card issuer’s policies.

 Return & Exchange Policy:

All products purchased from www.superasiastore.com store can be return & exchanged within 7 days only if:

-          The item is faulty, damaged or defective at the time of delivery.

The item does not match the original specification of the product or is different from the product you had order placed

Within 7 days of the delivery date of all products except fans products, you have the option to exchange an item with other one. Please be aware that both the shipment costs for returning the item and shipping costs for redelivering the exchanged item will be covered by the customer.

Within 15 days of the delivery date of fans products, you have the option to exchange an item with other one. Please be aware that both the shipment costs for returning the item and shipping costs for redelivering the exchanged item will be covered by the customer.

 

-        In case of product replacement within the warranty period, if the product is out of stock (color/variant), an alternate product with equivalent price will be offered, and warranty will continue as per the previous product purchase date.

                    -     Replacement can be made if the customer establishes that the product delivered is defective, has missing accessories or has physical damage within 24 hours of receipt. If after physical examination no issue is found with the product, the same unit will be dispatched back to the customer.

             -     In case of receipt of damaged or defective items, please report the same to our support team by sending your complaint massage at www.superasiastore.com We will need your order ID and a few images of the product to process the replacement. The request will, however, be entertained once Super Asia team member has checked and determined the same. This is typically reported back within 48 business hours. You can contact to our customer support team any time 03 111 123 567

       -    If you feel the product received is not as shown on the site or as per the specifications, notify our website chat support team within 24 hours of delivery. The team, after reviewing your complaint, will decide accordingly.

 

Conditions where product will not be eligible for replacement:

•    

  If un boxing video & pictures not provided.

• ·         If Original packing of product will be damage,

• ·         E-purchasing invoice reference is required to be presented for availing warranty services.

• ·         Customer is not happy with the look & feel or minor differences in shades or color of a defect-free product.

• ·         Physical damage not reported within 24 hours.

• ·         An electrical surge or any damage caused by the user.

• ·         In case of any damage due to customer miss handling, repair by unauthorized persons, misuse detected.

• ·         Accidental or incidental damage, spillage of any kind of liquid on the appliances, or the device subjected to extreme temperatures.

• ·         Wear and tear occurring due to regular usage of the device.

Contact Us:

·         If you have any questions about our return and refund policy, please contact us:

·         By Email: orders@superasia.biz

·         By Phone: +92 3111-123-567

 Additional Information:

·         We reserve the right to refuse returns that do not meet the above criteria.

·         Items purchased during a sale or promotional period may be subject to different return conditions.

·         Super Asia reserves the right to update or modify this return and refund policy at any time without prior notice.

·         Customer can add their complaint at our UAN # 03111-123-345 (customer care services)

·         Compliant resolving time is: 24 -36 hrs.  

 We are always working with you and trying to make your experience even better. We value your feedback and look forward to hearing from you.